Hotshoppa

Frequently Asked Questions

Why Choose Hotshoppa?

Gone are the days of spending your precious weekends at bricks and mortar retail furniture shops. Ordering bedroom furniture  at Hotshoppa is quick, easy & will save you thousands of dollars by ordering online!

Hotshoppa Beds & Mattresses are delivered direct from our Australian Warehouse locations to your doorstep. This effectively cuts out the costs associated with retail storefronts & retail sales staff costs thereby allowing us to pass on the savings directly to our customers.  

We offer Fast Australia Wide Delivery and we partner with trusted Australian Courier Companies to ensure your Luxury Bed is delivered safely to your home.

               Hotshoppa Partners with well known Australian Online Retailers such as Catch, eBay & OZSale. Hotshoppa Bed Frames & Mattresses are available to purchase on these websites and Hotshoppa is a Top Rated Brand Partner on these established platforms.

Our Hotshoppa products have received hundreds of 5-Star Reviews from our valued Australian Customers on ProductReview.com.au and Judge.Me which include real photo reviews of beds in their lovely bedrooms!

There are 3 reasons which make Hotshoppa Beds truely special:

  1. Strength
  2. Luxury
  3. Price

Hotshoppa Beds are designed in Australia and incorporate a strong Steel Frame Construction with Re-enforced Steel Corner Brackets and Full-Width Wooden Slats to form an extra strong foundation for the Hotshoppa Hybrid MAX Mattress. The Sideboards, Headboard & Footboard which come with a Hotshoppa Bed Frame are Extra Thick, Tufted, Cushioned and Solid/ Heavy in nature. All Hotshoppa Bed Frames are built to withstand an impressive weight capacity of 500kg and come with a genuine 3 year warranty.

The Hotshoppa Hybrid MAX Mattress combines the best of Memory Foam on a Pocket Spring Base. The Hotshoppa Hybrid MAX Mattress is a heavy mattress and places heavy loading on our Hotshoppa Bed Frames, especially in the larger sizes. This means we had to design our beds extra strong and we have many families provide positive feedback regarding the strength and robust nature of our Bed & Mattress Bundle products. 

Hotshoppa Beds are available in Chenille, Velvet, Leather or Textured Fabric Upholstery which provide an air of luxury sophistication to your bedroom décor at affordable prices. Our Hotshoppa Bed & Mattress Bundles offer unbeatable value and represent a truely valuable investment in your bedroom & towards a restful night's sleep.

Shipping

All Hotshoppa products are packaged into flat packed boxes for Ease of Transportation and Home Delivery. Orders are shipped directly from our Australian Warehouse locations and delivered to your doorstep with care. All orders come inclusive with full transperant online tracking and phone support provided by the Australian Courier Company.

You may arrange a delivery date with the courier company by calling their customer service team and providing them with your tracking number. There is also an option for Safe Drop (optional) if you would like the delivery driver to leave the goods in a safe place while you are not home e.g. Leave Goods on Front Porch. 

We provide Fast Dispatch within 1 business day on all orders placed through our website. For orders placed before 12pm they will be actioned within the same business day. For orders placed after 12pm they will be dispatched Next-Business-Day from one of our Australian Warehouse locations.

Hotshoppa provides Australia-Wide-Delivery. Yep, you read that correctly! In addition to offering regular Metro delivery to all capital cities (Sydney, Melbourne, Brisbane, Adelaide, Canberra, Perth, Darwin, Hobart) we offer delivery to all Regional & Rurual Areas across Australia too.

We are able to offer Australia-Wide-Delivery because our Australian Courier Company Partners regularly deliver to remote/ rural area postcodes. Shipping fees will be added at checkout depending on your delivery postcode.  

Yes! Hotshoppa is a local Australian Owned and Operated business and all Hotshoppa Bed Frames, Mattresses and Hotshoppa Products are warehoused across our multiple Australian Warehouse locations. Once you place your order online, your item(s) will be dispatched from the nearest warehouse directly to you home delivery address.

Assembly & Warranty

All Hotshoppa Bed Frames come enclosed with instruction manuals for DIY assembly inside the delivery package(s). We have had positive feedback from our customers regarding DIY assembly process for our Hotshoppa Bed Frames considering how large and thick the panels and parts are.

The Hotshoppa Hybrid MAX Mattress comes vacuum compress packaged in a box. This allows ease of transportation to your bedroom. To install simply remove the mattress from the box and (1) unwrap the plastic cover (2) unseal the vaccum compress packaging and (3) allow the mattress to decompress and rise in the upright position. Allowing the mattress to rise for 12-24 hours before use is recommended.

All Hotshoppa Beds are factory packaged into flat pack boxes which are quality checked prior to sealing. Although it is highly unlikely there will be any missing parts inside the factory sealed boxes - in the unlikely event you have received any missing/faulty parts please Contact Us and our Hotshoppa Support Team will promptly resolve your query.

All Hotshoppa Bed Frames & Mattresses purchased via our website include a 3 year replacement warranty.