Returns Policy

Premium Warranty: All Hotshoppa Bed Frames & Mattress orders come inclusive with a 2 year warranty. Hotshoppa will provide a remedy under this warranty in the form of a replacement or repair depending on the nature of the fault. Hotshoppa require photographic evidence or a short video which clearly depicts the issue to initiate a claim. 

Factory Sealed Packaging: All Hotshoppa Bed Frames & Mattress come packaged in flat packed and are factory sealed to specification. Our registered Australian Courier Company Partners ensure Hotshoppa products are delivered safely to you. In the event an item is damaged in transit, let us know within seven days of receiving delivery.  

Change of Mind Returns: Our policy allows customers to return or exchange the product within 14 days after receiving the order provided all of the following criteria are adhered to: (1) item is unused in original packaging and has not been assembled (2) customer is responsible for returning item back to our warehouse at their expense (3) item is received back to our warehouse in good condition. After above steps have been completed a change of mind refund can be provided less original shipping charge. 


Let customers speak for us

87 reviews
Super King Mattress

Mattress is cooling and fresh

VERY happy customer!!

We really struggled to find a super king bed frame we loved until we found Hotshoppa!!
The team were sooo helpful!
Delivery was soooo quick and effortless.
We are sooo happy & will definitely purchase from Hotshoppa again in future!!!

Thank you for a great experience from start to end 😊

Hampton Elite - King

Amazing buy! Frame is very sturdy, bed is comfortable and looks just stunning!

I've never purchased furniture online and am grateful the experience was smooth & worth it - THANKS HOTSHOPPA :)

Bed & Mattress Bundle

I am happy with the mattress. Thank you.