Returns Policy

Premium Warranty: All Hotshoppa Bed Frames & Mattress orders come inclusive with a 2 year warranty. Hotshoppa will provide a remedy under this warranty in the form of a replacement or repair depending on the nature of the fault. Hotshoppa require photographic evidence or a short video which clearly depicts the issue to initiate a claim. 

Factory Sealed Packaging: All Hotshoppa Bed Frames & Mattress come packaged in flat packed and are factory sealed to specification. Our registered Australian Courier Company Partners ensure Hotshoppa products are delivered safely to you. In the event an item is damaged in transit, let us know within seven days of receiving delivery.  

Change of Mind Returns: Our policy allows customers to return or exchange the product within 14 days after receiving the order provided all of the following criteria are adhered to: (1) item is unused in original sealed packaging and has not been opened (2) customer is responsible for returning item back to our warehouse at their expense (3) item is received back to our warehouse in good condition (4) the original shipping fee will not be refunded. After above steps have been completed a change of mind refund can be provided less original shipping charge. 


Let customers speak for us

96 reviews
Love Our Superking Milano

Great Service in arriving 3 days after placing order online.Bed frame is great quality and looks and feels as it should.
No squeaks or movements so cannot recommended highly enough.


Came within a week, quality for value, best purchase

Thanks team.

Received item yesterday and very happy with product.
Its our second one from you guys. We have 3 kids and were split between 2 rooms but we consolidated to one massive bed.

Super Comfortable!

The mattress is super comfortable as it's not too soft or firm, it's just right! This mattress also helps minimise the impact of movement.

Hampton Elite - King

So happy with the purchase! The material looks even better in person. Have had the bed for over a month and the frame is very sturdy, no noises or movement. Definitely recommend!