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Privacy Policy

🔐 Privacy Policy – Hotshoppa

At Hotshoppa, we are committed to protecting your personal information and being transparent about how we collect and use it. This Privacy Policy outlines what we collect, how we use it, and your rights.


1. What We Collect and Why

When you interact with our website or place an order, we may collect the following personal information:

  • Contact information: Name, email, phone number, billing/shipping address
  • Payment details: Credit card or other payment method details (processed securely via Shopify)
  • Order and delivery details: Purchase history, delivery status
  • Device and browsing info: IP address, browser type, device type
  • Marketing preferences: SMS/email subscription status

We collect this information to:

  • Process your orders and deliver your products
  • Provide customer support
  • Send updates about your order
  • Offer you exclusive promotions (if you opt in)
  • Improve website performance and user experience

2. How Consent Works

By using our site or providing personal information to complete a transaction, you consent to us collecting and using your data for that specific purpose.

You can withdraw consent for marketing communications at any time by:

  • Clicking the "unsubscribe" link in any email
  • Replying “STOP” to SMS messages
  • Contacting us via our Contact Us page

3. SMS and Email Marketing

If you opt in to receive messages from us:

  • You may receive order updates, abandoned cart reminders, promotions, and review requests
  • Your data will not be sold or shared with third parties, except our SMS/email service providers who help us send these messages
  • You can opt out at any time as described above

4. Cookies and Tracking Technologies

We use cookies and other tracking tools to:

  • Keep track of items in your cart
  • Remember your preferences
  • Monitor site traffic and performance
  • Send you cart reminder messages (if you’ve opted in to SMS)

By continuing to use our site, you consent to our use of cookies and similar technologies. If you prefer, you can disable cookies in your browser settings.


5. Payment and Security

We use Shopify to host our store. When you purchase from us:

  • Your payment information is processed by Shopify’s secure payment system
  • Card details are encrypted using PCI-DSS standards and not stored after your transaction
  • We follow industry best practices including SSL encryption and AES-256 data protection

More details: Shopify Terms of Service | Shopify Privacy Policy


6. Third-Party Services

Some services we use (e.g. payment gateways, SMS/email delivery platforms, analytics tools) may store or process your data in countries outside Australia.

We only share your data with providers needed to operate our store and fulfill your orders. Their own privacy policies apply when using their platforms.

Once you leave our site (e.g. by clicking a link), this policy no longer applies.


7. Data Storage and Retention

We retain your personal information only as long as necessary to:

  • Fulfil the purposes outlined above
  • Meet legal or accounting obligations

You can request to access, correct, or delete your data by contacting us.


8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of your information
  • Request deletion (subject to legal exceptions)
  • Withdraw marketing consent at any time

To exercise these rights, visit our Contact Us page.


9. Children

To use this site, you must be at least the age of majority in your state or territory of residence. If you're providing access for a minor, you confirm you have given appropriate consent.


10. Changes to This Policy

We may update this policy from time to time. Changes take effect immediately upon posting. If we make major updates, we’ll notify you on the site or via email if you’ve subscribed.


11. Contact

If you have any questions, complaints, or requests, please contact us via our Contact Us page.

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