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Frequently Asked Questions (FAQ)

Why Choose Hotshoppa?

How do I know Hotshoppa is a trusted Aussie Brand?

Hotshoppa has received hundreds of 5-Star Reviews Rated by Australian Customers including many Real Photos - Customer Reviews from our Happy Valued Customers who have purchased via our Online Store!

Hotshoppa is also a Top Rated Brand Partner listed on established & Trusted Australian Online Retail platforms such as Bunnings Warehouse & Big W online.

Why Order Beds & Mattresses Online at Hotshoppa?

Gone are the days of spending your precious weekends at bricks and mortar retail furniture shops. Ordering luxury bedroom furniture is Quick, Easy & will Save You Thousands of dollars by Ordering Online at Hotshoppa!

Hotshoppa Beds & Mattresses are delivered direct from our Australian Warehouses to your doorstep. This effectively cuts out the costs associated with retail storefronts & retail sales staff costs thereby allowing us to pass on the savings directly to our customers - That's Warehouse Pricing!

We offer Fast Australia Wide Courier Delivery and including full Online Tracking with trusted Australian Courier Companies to ensure your Luxury Bed is delivered safely to your doorstep.

What Makes Hotshoppa Beds Unique?

There are 5 reasons which make a Hotshoppa Bed truely special:

  1. Strength & Sturdiness of Bed
  2. Luxury Premium Design
  3. No Lead Times (1 business day dispatch)
  4. Easy Ordering Online
  5. Shipped Direct from Australian Warehouses to your Doorstep.

Hotshoppa Beds are designed in Australia and incorporate a strong Steel Frame Construction with Re-enforced Steel Corner Brackets and Full-Width Wooden Slats to form an extra strong foundation for the Hotshoppa Hybrid LunaLUX™ Mattress. The Sideboards, Headboard & Footboard which come with a Hotshoppa Bed Frame are Extra Thick, Tufted, Cushioned and Solid/ Heavy in nature. All Hotshoppa Bed Frames are built to withstand an impressive weight capacity of 600kg and come with a genuine 5 year warranty.

The Hotshoppa Hybrid LunaLUX™ Mattress combines the best of Memory Foam, Latex & HD Foams on a Pocket Spring Base. Our Hybrid Mattress is heavy & 31cm thick, hence placing heavy loading on our Hotshoppa Bed Frames, especially in the larger sizes.

For this reason our beds are built extra strong and designed to last. We have had many families provide positive feedback regarding the strength and robust nature of our Bed & Mattress Bundle products. 

Hotshoppa Beds are available in Chenille, Velvet, Leather, Boucle or Textured Fabric Upholstery which provide an air of luxury sophistication to your bedroom décor at affordable prices. Our Hotshoppa Bed & Mattress Bundles offer unbeatable value and represent a truely valuable investment in your bedroom & towards a restful night's sleep. All products displayed on our website are in-stock and available for fast 1 business-day dispatch. Order Online Today!

Shipping

How does Hotshoppa Deliver Beds to My Doorstep?

All Hotshoppa products are packaged into Flat Packed Boxes for Ease of Transportation and Home Delivery. Orders are dispatched directly from our Australian Warehouse locations and delivered to your doorstep with care. We dispatch from Warehouse locations in QLD, NSW, VIC & SA and provide Australia-Wide Courier Delivery.

You may track your order online with the Tracking Link provided which provides a daily updated & ETA. There is also an option for Safe Drop (optional) if you would like the delivery driver to leave the goods in a safe place while you are not home e.g. Leave Goods on Front Porch.

For further delivery information click here.

If I purchase Today – When Will My Item(s) Leave the Warehouse?

We provide Fast One-Business-Day Dispatch on all orders placed through our website. For orders placed before 12pm they will be actioned within the same business day. For orders placed after 12pm they will be dispatched Next-Business-Day from one of our Australian Warehouse locations. We dispatch from Warehouse locations in QLD, NSW, VIC & SA and provide Australia-Wide Courier Delivery.

Which Australian Cities/Areas does Hotshoppa deliver to?

Hotshoppa provides Australia-Wide-Delivery. Yep, you read that correctly! In addition to offering regular Metro delivery to all capital cities (Sydney, Melbourne, Brisbane, Adelaide, Canberra, Perth, Darwin, Hobart) - We also offer delivery to all Regional & Rural Areas across Australia too.

All orders include full Online Tracking with Australian Courier Companies. Shipping fees are added at checkout depending on your delivery address & postcode.  

Is Hotshoppa located in Australia?

Yes! Hotshoppa is a local Australian Owned and Operated business and all Hotshoppa Bed Frames, Mattresses and Hotshoppa Products are warehoused across our multiple Australian Warehouse locations. Once you place your order online, your item(s) will be dispatched from the nearest warehouse directly to you home delivery address.

Assembly & Warranty

How Do I Assemble a Hotshoppa Bed Frame?

All Hotshoppa Bed Frames come enclosed with instruction manuals for DIY assembly inside the delivery package(s). We have had positive feedback from our customers regarding DIY assembly process for our Hotshoppa Bed Frames considering how large and thick the panels and parts are.

How do I setup the Hotshoppa Hybrid Mattress?

The Hotshoppa Hybrid Mattress comes vacuum compress packaged in a box. This allows ease of transportation to your bedroom. To install simply remove the mattress from the box and (1) unwrap the plastic cover (2) unseal the vaccum compress packaging and (3) allow the mattress to decompress and rise in the upright position. Allowing the mattress to rise for 12-24 hours before use is recommended.

How do I assemble the legs?

All Hotshoppa Bed Frames come with a Total of 8 legs which create a strong foundational support to our bed frames. The legs consist of 4 center legs and 4 corner legs. 

Corner Legs Assembly - We use high tensile strength screws which are designed to screw the corner legs directly into the base of the headboard/sideboards/footboard (with a screwdriver or drill). Screwing directly into the wood creates the strongest bond between the leg and the bed frame base for maximum strength and stability. Simply place the feet in the right location by eye and screw directly in.

Should you have any further queries regarding assembly please Contact Us and our Hotshoppa Support Team will promptly resolve your query.

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